See Doctor Online: Telemedicine Services in Singapore

5 min read | calm-down

Accessing healthcare in Singapore is now more convenient with DoctorOnline.sg, a telemedicine platform offering online consultations with licensed medical professionals. This article outlines the services provided by DoctorOnline.sg, how the platform works, and key information for users seeking online medical care.

DoctorOnline.sg is a Singapore-based telemedicine service that connects patients with doctors registered with the Singapore Medical Council (SMC). The platform is licensed by the Ministry of Health (MOH), ensuring compliance with local healthcare regulations. Consultations are conducted via secure video calls, allowing patients to receive medical advice from their homes or workplaces.

• Consultation Fee: $18 per session, with no additional charges for cancellations.
• Operating Hours: 9 AM to 3 PM daily, including weekends and public holidays.
• MOH License: R/23M1527/MDS/002/233.
• Business Entity: Digital Health Pte. Ltd., UEN: 202306195L.
• Sign-Up Process: Registration uses Myinfo with SingPass for quick identity verification.
• Consult: Over Video Call

1. Register: Join the Queue using SingPass or NRIC/FIN/Passport for identity verification.
2. No need to schedule - Doctor will call shortly once registered! Usually <5mins wait.
3. Video Consultation: Ensure stable internet connection for a secure video call with an SMC-registered doctor.
4. Follow-Up: Receive a digital medical certificate (if appropriate, no additional charge for MCs) or referral letter (subject to $10 fee for memos). Medication delivery to Singapore addresses is available for an additional fee, paid separately.

DoctorOnline.sg provides consultations for a range of minor and acute conditions, including:

• Common cold and flu (e.g., cough, sore throat, fever).
• Headaches or migraines.
• Gastrointestinal issues (e.g., diarrhea, food poisoning).
• Minor skin conditions (e.g., rashes, allergies).
• Menstrual pain or related concerns.

For conditions requiring physical examinations or chronic disease management, doctors may issue referral letters for in-person care. Medical certificates (MCs) can be provided during consultations when medically appropriate, valid for use in Singapore. Medication delivery is offered, with costs separate from the consultation fee.

The platform is designed for convenience and accessibility, offering:

• Licensed Professionals: All doctors are SMC-registered and have completed MOH-required telemedicine training.
• Secure Platform: Consultations use encrypted video calls to protect patient privacy.
• No Installation Needed: The browser-based system works on smartphones, tablets, or laptops.
• Transparent Pricing: A flat $18 fee applies to all consultations, with no variation for weekends or holidays.
• Quick Registration: SingPass integration allows account setup in under five minutes.

Patients can verify a doctor’s credentials by checking their Medical Council Registration (MCR) number, provided during consultations and in post-consultation documents, on the SMC website.

Telemedicine provides a convenient option for accessing healthcare, particularly for minor ailments. DoctorOnline.sg supports Singaporeans, including busy professionals, parents, and seniors, by offering consultations without the need for clinic visits. The platform is especially useful for those seeking prompt medical advice during its operating hours of 9 AM to 3 PM.